FAQ

1. How long is shipping?

Shipping takes 7–15 business days, depending on your location.

2. How do I track my order?

After your order ships, you will receive a tracking email. You can also use our Track Order page.

3. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, the order may already be processing.

4. What if my item arrives damaged?

Contact us at support@lumicasahome.com within 48 hours with photos. We will replace it for free.

5. Do you accept returns?

Yes — we offer a 30-day money-back guarantee.

6. Do you offer free shipping?

Yes, we offer free shipping on all orders.